Quality

We assure quality through two linked approaches. Firstly, our values and culture focus our people on delivering on promises to clients and customers. Secondly, we regulate quality through our ISO 9001 Quality Management System – a structured regime which:

  • States the Quality Policy
  • Implements our quality procedures
  • Records and reports our levels of quality performance through KPIs
  • Identifies corrective actions and improvements

A Connolly Ltd is a modern service provider and our quality aim is to provide an excellent experience for both clients and customers. This is defined as:

  • ‘Right first time’ working
  • Zero defects
  • Excellent customer care
  • On time completion
  • Delivering the client’s vision